CRM – Customer Service
Easy, shared access to sophisticated intelligence on your customers and prospects
Retaining an existing customer costs less than winning new business. ProspectSoft customer relationship management lets you take a holistic view of your customers, prospects and suppliers and capitalise on your investment of time and energy in building relationships. Providing you with a centralised 360° view of all interactions conducted through multiple channels, including mail, telephone, email, SMS, in person, and over the web.
Each record holds all the information your teams will need – from notes and contact details to quotes and opportunities. This insight is shared securely across your business to turn prospects into customers, boost retention rates and build strong trading relationships. You eliminate the inaccuracies, duplication and oversights that inevitably occur when 'hand-carrying' data from one solution to another.
Empower your teams to deliver seamless service
We find ProspectSoft CRM the complete solution for all of our sales and service business. It is an adaptable and customisable product which allows us to grow the business with CRM reliability. Its seamless link to exchequer is an added bonus and helps us to track all of our stock and control our pricing.
We also have the ability to track questions like: ‘What are customers not buying from us that they could be?’ At another level, we can see any trends or if a particular problem has occurred previously ...